Welcome to Spotlight Reviews (“we,” “us,” “our,” “Spotlight Reviews”). This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information of users of our website and services (collectively, the “Services”). By accessing or using our Services at getspotlightreviews.com, you agree to the practices described in this Policy.
1. Information We Collect
We may collect, receive, store, and process various types of information:
a) Information You Provide
Account / Registration Data: name, business name, email address, phone number, billing address, password, and other identification information.
Client Data & Customer Contacts: when you use our platform to send review requests, you may upload or input contact information (names, email addresses, phone numbers) of your customers or clients.
Payment Information: credit card details or other billing information (collected via third-party payment processors).
Communications & Support: any content you send us via email, contact forms, or support chat, including attachments.
b) Automatically Collected Information
Log Data: IP address, browser type, operating system, referring URLs, pages visited, time stamps, and other usage statistics.
Cookies & Similar Technologies: we use cookies, web beacons, and tracking technologies to enhance your experience, save preferences, and analyze usage.
c) Information From Third Parties
Third-Party Services: We may integrate with third-party services (e.g. Google APIs, SMS / Email sending services, analytics) which may provide us data about usage, performance, or user identifiers.
Public & Business Directories: we may receive public business information (e.g. business name, address) from publicly available sources.
2. How We Use Your Information
We use collected data for various business purposes, such as:
To provide, maintain, and improve our Services.
To process transactions and manage billing and subscriptions.
To send review requests, follow-ups, or routing messages (on your behalf) to your customers/clients.
To respond to your inquiries, support requests, and communicate updates.
To analyze usage, detect fraud or abuse, and improve platform performance.
To send you marketing or promotional communications (where permitted).
To comply with legal obligations or enforce our Terms of Service.
3. Legal Basis (If applicable, especially for users in EU / jurisdictions with data protection laws)
If you are located in a jurisdiction that requires a "legal basis" (e.g. GDPR in the EU), our legal bases for processing include:
Contractual necessity (to fulfill the services you request).
Legitimate interests (e.g. platform security, fraud prevention, analytics) — so long as those interests do not override user rights.
Consent, where required (e.g. for marketing communications).
Legal compliance, as necessary to respond to lawful requests or obligations.
4. Sharing & Disclosure of Information
We may share or disclose your information in the following circumstances:
Service Providers & Subcontractors: We may share data with third parties who help us operate, host, or maintain the platform (e.g. email sending, SMS providers, analytics services).
Clients’ Access: When you upload or send customer contact data, those recipients (your customers) may receive communications (e.g. review requests).
Business Transfers: In the event of a merger, acquisition, sale, or reorganization, your data may be transferred (with notice).
Legal Requirements: To comply with applicable laws, court orders, or government requests.
Protection of Rights: To enforce our Terms, protect against fraud or misuse, or ensure the security of our Services.
We do not sell your personal data to third parties for their own marketing.
5. Cookies, Tracking & Analytics
We use cookies and similar tracking technologies for:
Remembering your preferences and login sessions.
Analytics: to measure usage patterns, performance, and error reporting (e.g. Google Analytics, etc.).
Advertising & Promotions: if we run ads, we may use tracking pixels or remarketing technologies.
You can usually control cookies via browser settings (e.g. refusing or deleting cookies), though this may affect functionality.
6. Security
We employ reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we will securely delete or anonymize the data.
8. Your Rights (Depending on Jurisdiction)
Depending on where you live, you may have rights such as:
Access: to request copies of your data.
Correction: to have inaccurate data corrected.
Deletion / Right to Be Forgotten: to request deletion of your personal data.
Portability: to obtain and reuse your data in a common format.
Objection / Restriction: to object to or request limits on certain processing (e.g. direct marketing).
Withdraw Consent: where processing is based on consent.
To exercise your rights, contact us at the information below. We may ask you to verify identity before fulfilling requests.
9. Children’s Privacy
Our Services are not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from minors.
10. International Transfers
Because we may store or process data on servers located in various jurisdictions, your personal information may be transferred across international borders. We take steps (e.g. standard contractual clauses) to safeguard transfers where required.
11. Changes to This Privacy Policy
We may update this Policy from time to time. We will post the revised version on our website and update the “Last Updated” date. We encourage you to review the Policy periodically to stay informed.
12. Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact us at:
