Welcome to Spotlight Reviews (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website getspotlightreviews.com and any related services, software, and applications (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
1. Eligibility
You must be at least 18 years old and able to form legally binding contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.
2. Services Provided
Spotlight Reviews provides businesses with tools for online reputation management, including (but not limited to):
Sending automated review requests via email/SMS.
Collecting and displaying customer reviews.
Routing dissatisfied customers to private support channels.
Generating analytics and reports related to customer feedback.
We reserve the right to update, change, suspend, or discontinue any part of the Services at any time.
3. User Responsibilities
By using our Services, you agree to:
Provide accurate, current, and complete information during signup and while using the Services.
Only upload or share contact/customer information that you have lawful rights to use.
Comply with all applicable laws, including anti-spam laws (CAN-SPAM, CASL, GDPR, TCPA, etc.) when sending review requests via SMS or email.
Maintain the confidentiality of your account login credentials.
Be responsible for all activity under your account.
4. Prohibited Activities
You may not use our Services to:
Send unsolicited or unlawful communications (spam, harassment, threats, etc.).
Collect or process personal data in violation of applicable privacy laws.
Infringe or violate the rights of others (including intellectual property).
Attempt to disrupt, hack, or gain unauthorized access to our systems.
Misrepresent your identity or impersonate another person or business.
Violation may result in suspension or termination of your account.
5. Subscription & Payment Terms
Fees: Certain Services may require payment of subscription or service fees. Prices will be disclosed before purchase.
Billing: Payments are processed via third-party payment processors. You authorize us to charge your selected payment method for recurring fees (monthly, annually, etc.).
Renewals: Subscriptions automatically renew unless canceled prior to the renewal date.
Refunds: All fees are non-refundable unless otherwise required by law or stated in a separate written agreement.
6. Intellectual Property
All content, trademarks, logos, software, and materials on the Services are owned or licensed by Spotlight Reviews and are protected by intellectual property laws.
You may not copy, distribute, modify, or create derivative works without our prior written consent.
You retain ownership of your business data, customer lists, and uploaded content but grant us a license to use it solely for providing the Services.
7. Third-Party Services & Integrations
Our Services may integrate with third-party platforms (e.g., Google, Facebook, SMS/email providers). Your use of these third-party services is subject to their own terms and policies, and we are not responsible for their practices.
8. Disclaimer of Warranties
Our Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not guarantee:
That the Services will be uninterrupted, error-free, or secure.
That use of the Services will guarantee specific results (e.g., positive reviews, increased revenue).
That all communications sent through the Services will be delivered successfully.
9. Limitation of Liability
To the maximum extent permitted by law:
Spotlight Reviews shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business, or lost data.
Our total liability for any claim related to the Services shall not exceed the amount paid by you in the three (3) months prior to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Spotlight Reviews, its affiliates, and their respective officers, employees, and agents from any claims, damages, liabilities, or expenses arising from:
Your use of the Services.
Your violation of these Terms.
Your violation of any law or third-party rights.
11. Termination
We may suspend or terminate your account at any time if you violate these Terms or engage in harmful conduct. Upon termination:
Your access to the Services will end.
Any outstanding fees remain due.
Certain provisions (e.g., payment obligations, limitation of liability, intellectual property, indemnification) will survive termination.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed under the laws of the State of [Insert State, e.g., New Jersey], without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the state or federal courts located in [Insert County/State].
You agree to submit to the personal jurisdiction of such courts.
13. Changes to Terms
We may update these Terms from time to time. The updated version will be posted on our website with a new “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the revised Terms.
14. Contact Us
For questions about these Terms, please contact us at:
